Reference

Legal Terms That Govern Your Account

These terms set out how y789 operates, what we expect from you, and what you can expect from us — including how your account data is handled, how deposits through JazzCash, Easypaisa, and Raast are processed, and what happens if a dispute arises.

Account Holder ObligationsPakistan-Applicable TermsWallet and Payment RulesData Retention PolicyDispute Resolution Path
y789 Legal Terms That Govern Your Account
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

We handle your personal data — name, mobile number, payment wallet details — with strict access controls. Only the processes that need this information to complete a transaction or verify your identity can access it, and we do not share it with third parties outside of payment processing and fraud-prevention checks.

Data Retention

We retain your account records for the period required under applicable law. You can request a copy of the data we hold on your account by contacting our support desk with your registered mobile number.

Cookie Use

We use session and preference cookies to keep your account login active and remember your lobby settings. No cookie carries payment data. You can manage cookie preferences through your browser settings at any time.

Account Security

Each login uses OTP verification sent to your registered mobile number. If you receive an OTP you did not request, change your password immediately and contact our Easy Support Chat to flag the attempt.

Requesting Changes

To update your registered name, mobile number, or linked wallet, submit a request through our support desk. Changes to payment wallet details require re-verification before the new wallet can process withdrawals.

LEGAL CONTACT PATHS

Reach Us on Policy or Account Questions

If you have a question about our terms, a data request, or a dispute to raise, our support team handles all legal and account-policy queries through the channels below. We aim to respond to formal account or data concerns within a reasonable window — raise the issue clearly and our team will follow up with the relevant policy reference.

Team online

Easy Support Chat

Start a chat session directly from the platform. Our support team can pull your account record and walk through any terms or policy question in real time.

Email Policy Desk

For formal data requests, account closure, or written dispute submissions, email is the preferred channel. Keep your registered mobile number and wallet type in the message for faster routing.

Account Settings Panel

Some legal actions — like updating your registered contact details or requesting a data summary — can be initiated directly from the Account Settings section without contacting support.

Common Legal and Policy Questions

These are the questions we hear most often about account terms, data rights, and legal access. If your question is not covered here, our Easy Support Chat team can point you to the right policy section.

Access depends on local law and your specific location. It is your responsibility to confirm that online gaming is permitted where you are. We only serve eligible regions where local law allows access.

We collect your name, mobile number, and the payment wallet details you register — JazzCash, Easypaisa, or Raast. This is used for identity verification, transaction processing, and fraud prevention only.

Contact our support team via Easy Support Chat or email with your registered mobile number. We will compile the data held on your account and send it through your registered contact channel.

You can request account closure through the Account Settings panel or by contacting support. Some data may be retained for the period required by applicable law even after closure.

Raise the issue through Easy Support Chat with your transaction reference. Our team reviews the wallet record — JazzCash, Easypaisa, or Raast — against the account ledger and responds with findings.

We notify you of material term changes through the contact method on your account. Continuing to use the platform after a notified update means you accept the revised terms as they stand.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.